2008
Performance vs. Quality in a Help Desk Environment
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
Since I’m moving on from my current job at Ann Taylor, I thought I would share an essay I wrote for them comparing performance and quality in a help desk environment. I didn’t have a lot of time to work on this when I wrote it so I was about 80% happy with how it came out. You’ll notice near the end, it’s not a tight as it should be. Maybe one day I’ll go back and finish it up the way I wanted but for now here.
Tags: helpdesk





